Director, Corporate Communications
New
F
Five9B2B SaaS, Tech
United States (Remote). This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.Full-TimeDirector
Salary$119,300 — $371,300 USD
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Job Details
- Experience
- 10+ years of professional experience
Requirements
- 10+ years of professional experience in corporate communications, public relations, or a related field.
- Proven experience leading the function in B2B SaaS or enterprise technology companies.
- Demonstrated breadth across external media relations, corporate social media, and crisis communications.
- Experience serving as the corporate voice for a company, ideally at a public or pre-IPO company.
- Strong writing and editing skills across press materials, executive messaging, and social content.
- Hands-on crisis and issues management experience, particularly with incident or outage communications.
- Experience building or directing a corporate social media function and managing communications staff.
- Proficiency with modern AI tools and clear perspective on their application in communications workflows.
- Comfort partnering with senior leadership, Legal, and cross-functional teams in high-stakes environments.
- Bachelor's degree in communications, journalism, marketing, or a related discipline.
Responsibilities
- Own and connect the Five9 corporate narrative across market, customer, and public audiences.
- Set the annual communications strategy and calendar aligned with GTM and brand priorities.
- Lead media and public relations, including press strategy, relationships, and executive communications.
- Manage corporate social media presence, strategy, and real-time response monitoring.
- Define corporate communications for customers, covering company news and leadership changes.
- Develop crisis and issues management frameworks, including outage/incident communications.
- Lead and scale the communications function, mentoring talent and establishing operating standards.
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