Senior Technical Account Manager
New
Based in United StatesFull-TimeSenior
SalaryCompetitive base salary with performance-based commission structure
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Job Details
- Experience
- 6+ years
- Required Skills
- Project ManagementRESTful APIsStakeholder managementSaaS
Requirements
- 6+ years of experience in Technical Account Management, Solutions Engineering, Technical Support, or software engineering within a SaaS environment.
- Deep understanding of APIs, system integrations, and enterprise software architectures.
- Proven ability to manage multiple complex projects simultaneously in fast-paced, cross-functional environments.
- Excellent communication skills with the ability to translate technical concepts into clear business outcomes.
- Strong stakeholder management skills, including experience working with engineering, product, sales, and customer teams.
- Analytical and problem-solving mindset with a structured approach to prioritization and execution.
- Bachelor’s degree in Computer Science, Engineering, Mathematics, or equivalent practical experience.
Responsibilities
- Own end-to-end technical account coordination for enterprise customers, ensuring seamless collaboration across onboarding, integration, and post-launch phases.
- Coordinate cross-functional technical initiatives by managing timelines, dependencies, risks, and deliverables across GTM, product, engineering, and support teams.
- Serve as the primary technical liaison between account management, solutions engineering, and product teams to ensure customer requirements are accurately translated and executed.
- Build and maintain detailed project plans, including milestones, critical paths, documentation, and status reporting for internal and external audiences.
- Support customer onboarding, adoption, and expansion by ensuring timely delivery of integrations, APIs, documentation, and technical configurations.
- Track and manage action items, escalations, and follow-ups from customer and internal engagements to ensure issues are resolved efficiently.
- Provide ongoing updates to leadership and stakeholders, ensuring visibility into progress, risks, and customer health across key accounts.
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