AVP, Client Account Management
New
Fully remote work environment within the United States.Full-TimeManager
Salary110,000 - 130,000 USD per year
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Job Details
- Required Skills
- LeadershipAccount ManagementStakeholder managementCRMCustomer SuccessHubSpot
Requirements
- Proven experience leading client account management, customer success, or retention-focused teams in an agency or professional services environment.
- Strong track record of improving Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and overall client lifetime value.
- Demonstrated ability to manage and grow complex, high-value client relationships at the executive (C-suite) level.
- Experience building and scaling account management frameworks focused on retention, expansion, and client satisfaction.
- Strong leadership skills with a history of mentoring and developing high-performing teams.
- Ability to collaborate effectively across strategy, delivery, operations, and sales functions in a cross-functional environment.
- Data-driven mindset with experience using KPIs, dashboards, and client health metrics to guide decisions.
- Strong conflict resolution and stakeholder management skills in complex, multi-layered client environments.
- Deep familiarity with HubSpot or similar CRM platforms used for client lifecycle and relationship management.
- Bachelor’s degree in Business, Marketing, or related field.
Responsibilities
- Own overall client portfolio health, including Net Revenue Retention (NRR) and Gross Revenue Retention (GRR), ensuring proactive management of churn risks and growth opportunities.
- Develop and implement structured account management frameworks that transition teams from tactical delivery to strategic advisory relationships.
- Oversee client lifecycle management, including onboarding, quarterly business reviews, renewal planning, and long-term expansion strategies.
- Strengthen executive-level relationships with key client stakeholders, ensuring alignment at the C-suite level and embedding long-term partnership value.
- Drive expansion revenue by identifying whitespace opportunities and collaborating with sales and strategy teams on account growth initiatives.
- Lead and scale the Account Management organization, including hiring, coaching, and performance management of team members.
- Establish standardized client journey processes, KPIs, and reporting systems to ensure consistency, visibility, and measurable outcomes across accounts.
- Act as the voice of the client internally, ensuring feedback informs delivery, strategy, and service evolution.
- Partner with delivery and operations leadership to ensure optimal resource allocation and alignment with client priorities.
- Champion CRM excellence (HubSpot) as the central system for tracking client health, engagement, and revenue performance.
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