Customer Success Engineer
New
USFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- At least 6 years of experience in technical customer-facing roles
- Required Skills
- Project ManagementPythonSQLCybersecurityRESTful APIs
Requirements
- Associate's degree or equivalent professional experience; a Bachelor's degree in Computer Science or a related field is preferred.
- At least 6 years of experience in technical customer-facing roles with strong project management and customer success responsibilities.
- Demonstrated success managing enterprise customer relationships across onboarding, adoption, renewals, and expansion.
- Hands-on experience with SQL, Python or other scripting languages, APIs, web services, and cloud environments.
- Minimum of 3 years of experience working with cloud infrastructure, databases, networking, identity and access management, and related data technologies.
- Strong knowledge of cybersecurity technologies such as Data Loss Prevention (DLP), Data Privacy, Data Security Posture Management (DSPM), Cloud Security Posture Management (CSPM), SIEM, vulnerability management, or similar solutions.
- Experience collaborating effectively with software development and engineering teams to resolve technical challenges and improve customer outcomes.
- Excellent communication, presentation, and relationship-building skills with the ability to engage both technical practitioners and executive stakeholders.
- Self-motivated, proactive, and comfortable working independently in a fast-paced, ambiguous startup environment.
- Strong analytical, troubleshooting, and problem-solving abilities with a customer-first mindset and passion for delivering outstanding service.
Responsibilities
- Serve as the primary technical advisor for enterprise customers, providing expert guidance on platform capabilities, implementation, and best practices.
- Lead customer onboarding, training, and enablement initiatives to accelerate adoption and maximize long-term value and return on investment.
- Build trusted relationships with technical and executive stakeholders, understanding business objectives and delivering tailored solutions that align with customer goals.
- Proactively monitor customer health, usage metrics, and adoption trends, identifying opportunities to improve engagement, satisfaction, retention, and expansion.
- Troubleshoot and resolve technical issues involving cloud environments, APIs, data technologies, integrations, and platform functionality while collaborating with engineering teams when needed.
- Advocate for customer feedback by partnering with internal product and engineering teams to influence product enhancements and roadmap priorities.
- Conduct technical workshops, Quarterly Business Reviews, and strategic planning sessions while documenting best practices and customer success plans.
- Mentor teammates, contribute to knowledge sharing, and participate in recruiting and onboarding activities to strengthen the customer success organization.
- Travel approximately 25–50% as needed to support customer engagements and strengthen strategic relationships.
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