Customer Retention Specialist

New

USFull-TimeMiddle

Salary$7/hour plus commission-based earnings

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Job Details

Experience in customer retention, call center, collections, sales, or other high-volume customer-facing roles.
Strong communication skills in English, both written and verbal, with excellent phone etiquette.
Proven ability to handle difficult or upset customers with professionalism, empathy, and composure.
Strong problem-solving, critical thinking, and decision-making abilities in real-time conversations.
Comfortable working in a performance-driven environment with productivity and retention targets.
Ability to work independently in a fully remote setting with strong time management and discipline.
Familiarity with data entry, CRM systems, or Google Suite tools is highly valued.
Basic analytical and numerical skills to support payment discussions and customer solutions.
High level of resilience, adaptability, and motivation in commission-based or incentive-driven roles.

Conduct outbound calls to engage with customers, address concerns, and implement retention strategies to prevent cancellations.
Diagnose customer pain points by asking targeted questions and identifying root causes of dissatisfaction or disengagement.
Handle objections effectively using approved messaging and negotiation techniques to encourage continued program participation.
Provide clear, accurate information about products and services to support informed customer decisions.
Maintain strong customer relationships through professional, empathetic, and solution-oriented communication.
Meet or exceed retention, productivity, and quality targets while adhering to departmental policies and schedules.
Maintain accurate records of customer interactions, updates, and outcomes within internal systems.
Support administrative tasks and contribute to ongoing improvements in customer success processes.

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