Customer Relations Specialist
United StatesFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Communication SkillsProblem SolvingCustomer serviceTechnical support
Requirements
- High school diploma or equivalent; Bachelor's degree is a plus.
- Prior experience in customer relations, technical support, or customer service is highly preferred.
- Exceptional written and verbal communication skills, with the ability to maintain a professional and friendly tone in written responses.
- Strong problem-solving skills, with a focus on finding solutions to customer issues.
- Familiarity with CRM systems and online review platforms.
- A solid understanding of our products and the ability to guide customers through setup and troubleshooting.
- Customer-centric mindset.
- Empathy and active listening.
- Technical aptitude.
- Effective time management.
- Attention to detail.
Responsibilities
- Monitor and respond to customer reviews on multiple platforms, addressing both positive and negative feedback promptly and professionally.
- Engage with customers on platforms such as Facebook, Google, and BBB to provide support, address concerns, and maintain a positive online presence.
- Check-in with customers to verify modem receipt and inquire if they require any assistance with setup or troubleshooting.
- Provide technical support, guidance, and assistance to customers, ensuring they have a seamless experience with our products.
- Collaborate with the technical support and customer service teams to address customer issues and improve overall customer satisfaction.
- Maintain detailed records of interactions and feedback received for analysis and reporting.
- Stay up-to-date with product knowledge, technical specifications, and company policies to effectively assist customers.
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