Senior Dispute Analyst
L
LithicFintech / Card Issuing
Candidates must be located in the United StatesFull-TimeSenior
Salary65,000 - 110,000 USD per year
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Job Details
- Required Skills
- SQLData Analysis
Requirements
- Deep, hands-on experience managing card disputes and chargebacks.
- Strong knowledge of consumer protection regulations and card network dispute rules across the chargeback and representment lifecycle.
- Track record of owning discrete risk or operations programs end to end with limited guidance.
- Experience authoring SOPs and defining the metrics that govern them.
- Demonstrated judgment on complex disputes, edge cases, and pre-arbitration and arbitration scenarios.
- Comfort building, testing, and tuning automation or AI-assisted workflows.
- Strong analytical skills to synthesize operational and program performance data.
- Excellent communication with internal stakeholders, partner banks, and regulators.
- Experience at a fintech, card issuer, processor, or sponsor bank (nice to have).
- Familiarity with dispute and case management tooling and SQL (nice to have).
- Experience standing up or tuning agentic or LLM-based investigation workflows (nice to have).
- Experience managing a BPO or outsourced operations relationship (nice to have).
Responsibilities
- Own the end-to-end disputes lifecycle: intake, investigation, chargeback processing, and dispute resolution.
- Author, maintain, and continuously improve the dispute SOPs across every stage.
- Test, deploy, and tune agentic investigation solutions to compress per-case handling time.
- Document investigative context and develop skills and prompts for agentic tooling.
- Handle complex dispute scenarios, edge cases, and pre-arbitration and arbitration exceptions.
- Develop and optimize representment strategies and analyze trends to identify root causes.
- Define and report KPIs and KRIs for the disputes program.
- Serve as the interface to any business process outsourcing relationship.
- Partner with Product and Engineering to frame dispute requirements and inform the investigation tooling roadmap.
- Mentor junior analysts and contribute to training.
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