Senior Call Center Representative
New
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Microsoft Office SuiteResearchData entryCRM
Requirements
- 5+ years of experience in a call center
- Associates Degree
- Proven ability to multitask simultaneously communicating and inputting data
- Strong written and verbal communication skills
- Proficiency with telephony systems
- Proficiency with CRM software
- Proficiency with Microsoft Office Suite
- Experience in handling sensitive information
Responsibilities
- Answer and track incoming calls
- Prepare and submit accurate, detailed reports in government systems
- Train and onboard new CSRs
- Conduct database and open-source research
- Route and escalate calls appropriately
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