Senior Call Center Representative
New
T
TechOp Solutions InternationalContact & Ops Centers
Remote position, but Candidate must reside within the Norfolk, VA or nearby cities.Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Microsoft Office SuiteReportingData entryCRM
Requirements
- 5+ years of experience in a call center.
- Associate's degree (may be substituted with additional work experience).
- Proven ability to multitask while communicating and inputting data.
- Strong written and verbal communication skills.
- Proficiency with telephony systems.
- Proficiency with CRM software.
- Proficiency with Microsoft Office Suite.
- Experience handling sensitive information.
- Detail-oriented, adaptable, and able to thrive in a high-volume environment.
Responsibilities
- Answer and track incoming calls.
- Prepare and submit accurate, detailed reports in government systems.
- Train and onboard new CSRs.
- Conduct database and open-source research.
- Route and escalate calls appropriately.
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