Senior Call Center Representative
New
T
TechOp Solutions InternationalContact Center
Candidate must reside within the EL, Paso, TX or nearby cities.Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Microsoft Office SuiteReportingTrainingData entryCRM
Requirements
- 5+ years of experience in a call center.
- Associates Degree (preferred).
- Proven ability to multitask simultaneously communicating and inputting data.
- Strong written and verbal communication skills.
- Proficiency with telephony systems.
- Proficiency with CRMs.
- Proficiency with Microsoft Office Suite.
- Experience in handling sensitive information.
- Detail-oriented, adaptable, and ability to thrive in a fast-paced environment.
Responsibilities
- Answer and track incoming calls.
- Prepare and submit accurate, detailed reports in government systems.
- Train and onboard new CSRs.
- Conduct database and open-source research.
- Route and escalate calls appropriately.
- Perform other duties as assigned.
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