Enrollment Specialist
New
Remote position available in the United States, Eastern Time ZoneFull-TimeMiddle
Salary20.67 - 22.11 USD per hour
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Job Details
- Experience
- 1 year experience in customer service, data management, or operations support
- Required Skills
- SalesforceCustomer serviceMicrosoft OfficeData entryCRMData managementGoogle Workspace
Requirements
- 1 year of experience in customer service, data management, or operations support.
- Bachelor's Degree (3 additional years of experience may be considered in lieu of a degree).
- Strong organizational and multitasking skills with an ability to prioritize tasks.
- Exceptional attention to detail and accuracy in data entry and reporting.
- Excellent written and verbal communication skills with a customer-focused mindset.
- Proficiency in CRM systems (e.g., Salesforce).
- Proficiency in Microsoft Office and Google Suite.
- Self-starter with the ability to work independently and as part of a collaborative team.
Responsibilities
- Execute timely transitions to enable Enrollment Managers to extend offers and maintain the enrollment pipeline flow.
- Update and maintain requested enrollment information to maximize opportunities and forecasting accuracy.
- Update space availability frequently to provide real-time data for the contact center.
- Provide portfolio coverage for Enrollment Managers during absences, ensuring consistent family communication.
- Serve as a resource to families by answering questions and addressing concerns.
- Generate and distribute enrollment activity reports for center directors.
- Collaborate with center directors to address enrollment opportunities and support strategic decision-making.
- Conduct proactive outreach to keep families engaged throughout the enrollment process.
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