Inbound Retail Care Specialist (Sales)
United States, 7:00 AM – 11:00 PM Central TimeFull-TimeEntry
Salary$17.31/hour
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Job Details
- Experience
- Minimum 2 years in a customer-facing sales or service role
- Required Skills
- Customer support
Requirements
- Minimum 2 years in a customer-facing sales or service role
- Bachelor’s degree preferred, or equivalent work experience
- Excellent verbal and written communication skills
- Strong interpersonal skills and emotional intelligence
- Ability to work independently and make confident decisions
- Proficient in using digital devices (Mac, iOS, etc.)
- Basic troubleshooting experience for common tech issues
- Typing speed of at least 42 WPM with 95%+ accuracy
- Comfortable working in a dynamic environment
- Flexible availability, including evenings, weekends, and holidays
- Private, quiet workspace with no distractions
- Hardwired internet connection with minimum 20 Mbps download and 10 Mbps upload speed
Responsibilities
- Handle 30–40 inbound calls per day with professionalism and enthusiasm
- Provide personalized product recommendations and complete transactions
- Resolve customer inquiries efficiently while delivering exceptional service
- Translate technical information into simple, customer-friendly language
- Actively listen to identify needs and tailor solutions accordingly
- Adapt to a fast-paced sales environment and evolving technology offerings
- Maintain high energy and empathy in every interaction
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