Executive Love Coach - Program Manager
New
L
Love Strategies, Inc.Relationship Coaching
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- Product ManagementOperations ManagementCoachingQuality Assurance
Requirements
- Proven experience in managing client experience and service operations.
- Strong leadership skills with experience managing and mentoring coaching personnel.
- Ability to develop and implement training and quality assurance systems.
- Proficiency in managing cross-functional initiatives and product roadmaps.
- Experience in data-driven performance management and reporting (e.g., NPS tracking).
- Expertise in community management and high-touch client relations.
- Strong organizational skills for scheduling and resource management.
- Proficiency with scheduling tools such as Calendly.
- Experience managing customer service workflows and ticketing/CRM systems.
Responsibilities
- Manage and quality-control 1:1 coaching sessions and oversee coaching schedules via Calendly.
- Lead and optimize all mastermind sessions for Love Accelerator and Lux programs.
- Drive community engagement strategies to maintain high-quality interactions in client communities.
- Own the client feedback loop, including monitoring surveys, reporting on sentiment, and executing improvement plans.
- Integrate and manage customer service systems, personnel, and escalated client inquiries.
- Partner on product roadmap development and translate strategies into executable initiatives.
- Recruit, onboard, and develop Executive Love Coaches through training and certification programs.
- Manage client receivables for Lux and Love Accelerator programs.
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