Senior Support Engineer
New
Remote, United States. Candidates must be based in one of the following states: California, Massachusetts, Virginia, New York, New Jersey, Florida, or Texas, Monday–Friday, 16:00–00:00 PST or Wednesday–Sunday, 16:00–00:00 PSTFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 5+ years
- Required Skills
- DockerNode.jsJavascriptOAuthRESTful APIsLinux
Requirements
- 5+ years in technical support, customer-facing engineering, or similar roles
- Strong troubleshooting and problem-solving skills
- Experience debugging APIs, integrations, webhooks, and authentication flows
- Solid understanding of networking fundamentals (DNS, HTTP/HTTPS, TCP/IP)
- Experience working with JavaScript, Node.js, or similar technologies
- Experience with Docker or containerized environments
- Strong written and verbal communication skills
- Deep understanding of workflow automation, APIs, and integrations
- Ability to identify systemic issues and drive improvements in product reliability
- Passion for helping users and improving product usability
Responsibilities
- Provide technical support to users via tickets, chat, and community forums
- Diagnose and troubleshoot issues related to n8n workflows, integrations, and performance
- Investigate and reproduce complex technical issues across the n8n ecosystem
- Collaborate with Engineering and Product teams to escalate, triage, and resolve product issues
- Create and maintain documentation, FAQs, and knowledge base articles
- Identify recurring issues and propose improvements to product reliability and user experience
- Contribute to the community by answering questions and sharing best practices
- Document troubleshooting workflows and build internal playbooks
- Help improve support tooling and resolution efficiency
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