ServiceNow FSM Architect
New
Z
ZaelabIT Consulting
United States. CanadaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 7+ years
- Required Skills
- REST APIServiceNow
Requirements
- 7+ years of ServiceNow implementation experience.
- Deep hands-on expertise with ServiceNow Field Service Management (FSM).
- Experience designing and implementing enterprise-scale FSM solutions.
- Strong understanding of Work Orders, Work Order Tasks, Scheduling & Dispatch, Dispatcher Workspace, and Mobile Agent.
- Familiarity with Service Territories, Skills Management, Resource Scheduling, Asset Management, CSDM, and CMDB.
- Experience integrating ServiceNow with ERP, CRM, IoT, GIS, or third-party scheduling platforms.
- Strong knowledge of Flow Designer, IntegrationHub, REST/SOAP APIs, Script Includes, Business Rules, Client Scripts, and Service Catalog.
- Proven experience leading workshops and engaging directly with executive and business stakeholders.
- Experience creating project estimates, solution designs, and Statements of Work.
- Excellent communication and consulting skills.
- Certified System Administrator (CSA) preferred.
- Certified Implementation Specialist – Field Service Management (CIS-FSM) preferred.
- Certified Application Developer (CAD) preferred.
- Certified Technical Architect (CTA) or Certified Master Architect (CMA) preferred.
Responsibilities
- Lead end-to-end ServiceNow FSM implementations from discovery through deployment.
- Design scalable, best-practice ServiceNow FSM solutions that leverage out-of-the-box capabilities.
- Facilitate client workshops to gather requirements and translate business needs into technical solutions.
- Provide technical leadership to development teams throughout project delivery.
- Review solution designs, configurations, integrations, and customizations for quality and scalability.
- Partner with project managers to estimate effort, identify risks, and drive successful project delivery.
- Support pre-sales by leading discovery sessions, architecture discussions, and Statement of Work creation.
- Act as a trusted advisor to clients throughout implementation and platform evolution.
- Mentor junior consultants and developers on ServiceNow FSM best practices.
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