Junior Customer Success Manager (API)
V
VonageCloud Communications
Work from Home - JapanFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Fluent English and Japanese is a must
- Required Skills
- Data AnalysisRESTful APIsAccount ManagementCustomer SuccessSaaS
Requirements
- Fluent English and Japanese is a must
- Experience in Customer Success, Account Management, or a similar customer-facing role within a SaaS, CPaaS, or technology-driven company is an advantage
- Familiarity with APIs, cloud communications, and software integration processes
- Customer-centric mindset with a passion for building relationships
- Excellent verbal and written communication skills
- Strategic problem-solving approach
- Ability to work cross-functionally with product, sales, and support teams
- Comfortable analyzing customer usage data to identify trends and opportunities
- Ability to thrive in a fast-paced environment and proactively address customer needs
Responsibilities
- Build and maintain strong relationships with key stakeholders, acting as a trusted advisor and strategic partner.
- Understand customer goals, develop success plans, and align API solutions to drive business value.
- Monitor usage patterns, identify opportunities for expansion, and provide best practices to maximize API adoption.
- Act as the voice of the customer within Vonage, collaborating with support, product, and engineering teams to address challenges and improve the customer experience.
- Identify upsell and cross-sell opportunities to drive revenue growth and customer retention.
- Provide ongoing education and resources to ensure customers are leveraging the full potential of Vonage API solutions.
- Collect and relay customer feedback to internal teams to influence product improvements and roadmap priorities.
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