Customer Service Representative
New
United StatesContractMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years' experience in customer service, technical support, and executive escalations.
- Required Skills
- Microsoft OfficeNetworkingAccount ManagementCustomer support
Requirements
- 2+ years of experience in customer service, technical support, or executive escalations.
- Prior experience in an inbound call center or rural internet support environment is preferred.
- Strong communication and customer service skills via phone, email, and chat.
- Proficiency in troubleshooting, problem-solving, and trend identification.
- Ability to multitask and use multiple computer applications simultaneously.
- Minimum typing speed of 50 WPM.
- Solid understanding of the internet, high-speed data services, and PC networking.
- Experience with Microsoft Office and Google Business Suite.
- Ability to work non-standard shift hours and overtime as needed.
- Must provide own computer equipment that meets system requirements.
- Dedicated workspace with the ability to minimize background noise.
- Strong attention to detail and time management skills.
Responsibilities
- Provide customer service through effective and timely resolution of inquiries and concerns.
- Manage inbound calls while maintaining a professional and helpful demeanor.
- Build customer loyalty through proactive account management, product recommendations, and collections.
- Update contact information, manage account plans, and assist with cancellations or closures.
- Resolve basic connectivity issues and escalate complex technical concerns to the technical team.
- Identify process failures and suggest improvements to enhance the overall customer experience.
- Meet department productivity and quality standards.
- Participate in ongoing training to develop system knowledge and core competencies.
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