Loyalty Campaign Specialist
New
Argentina, Brazil, Colombia, India, Pakistan, PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Strong written and verbal English communication skills.
- Required Skills
- Data AnalysisCustomer support
Requirements
- Strong attention to detail and ability to manage multiple campaigns simultaneously.
- Comfortable working with technology platforms, data, and system configurations.
- Excellent problem-solving skills and a proactive mindset.
- Strong written and verbal English communication skills.
- Ability to work independently in a remote or distributed environment.
- Experience with customer support and handling technical or platform-related inquiries.
- Analytical mindset with the ability to interpret data and generate insights.
- Technical aptitude and willingness to learn new tools and systems quickly.
- Primary internet connection (min 15 Mbps) and backup connection (min 10 Mbps).
- Desktop or laptop with Intel Core i5 (8th gen+), Intel Core i3 (10th gen+), or AMD Ryzen 5, with 8GB RAM.
- Functioning webcam, noise-canceling USB headset, and smartphone.
Responsibilities
- Configure and program promotional offers within the loyalty platform.
- Test campaigns thoroughly and manage scheduling for successful launches.
- Set up and manage audience segmentation for targeted communications (email and SMS).
- Perform remote testing on integrated systems to ensure functionality and accuracy.
- Maintain and update platform configurations as needed.
- Monitor campaign performance and generate reports with actionable insights.
- Manage and resolve support tickets from clients and end users.
- Provide phone support for escalated issues and ensure timely resolution.
- Collaborate cross-functionally to ensure campaigns are executed seamlessly.
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