Product Specialist
New
BrazilFull-TimeMiddle
SalaryCompetitive compensation with equity or stock grant participation.
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Job Details
- Required Skills
- Artificial IntelligenceData AnalysisProduct ManagementSaaSPrompt Engineering
Requirements
- Strong product mindset with the ability to proactively identify problems and influence product direction.
- Experience working in customer-facing, product, support, or operations roles with exposure to SaaS or AI-driven products.
- Ability to understand how complex systems work under the hood, including AI agents and workflows.
- Strong communication skills, able to translate technical concepts for non-technical audiences and vice versa.
- Comfortable working hands-on with AI tools and applying them to improve productivity and analysis.
- Ability to synthesize feedback from multiple sources into structured insights and recommendations.
- Strong ownership mindset, intellectual curiosity, and ability to thrive in fast-paced, ambiguous environments.
Responsibilities
- Own a defined product surface and become the internal expert on how it behaves across customer use cases and agent interactions.
- Develop deep knowledge of the platform, including configuration, prompt engineering, deployment logic, and system behavior.
- Diagnose product and agent behavior issues, identifying whether challenges stem from configuration, usage, or product limitations.
- Analyze customer interactions and support signals to identify recurring patterns and translate them into product insights.
- Act as a key feedback loop to Product Management, helping shape roadmap priorities based on real-world usage data.
- Create and maintain enablement materials, including documentation, guides, and customer-facing knowledge resources.
- Support webinars, demos, and sales enablement activities to improve product understanding and adoption.
- Work directly with customer-facing queues as a way to observe product behavior and improve system performance insights.
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