Senior Manager, Customer Enablement
New
CanadaFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5–7+ years
- Required Skills
- Project ManagementStrategyStakeholder managementChange Management
Requirements
- Bachelor’s degree or equivalent professional experience.
- 5–7+ years of experience in customer enablement, sales enablement, operations, strategy, learning and development, or a related field.
- Proven experience designing and scaling training programs that support customer-facing or revenue-generating teams.
- Strong knowledge of learning management systems, enablement platforms, sales tools, and knowledge management solutions.
- Demonstrated expertise in project management, stakeholder engagement, and cross-functional collaboration.
- Experience leading change management initiatives and driving adoption of new processes, technologies, or business strategies.
- Excellent written and verbal communication skills with the ability to engage executive leaders, managers, and frontline teams.
- Strong analytical mindset with experience defining success metrics and using data to evaluate program effectiveness.
- Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Relationship-driven approach with the ability to influence stakeholders, build trust, and operate as a strategic business partner.
- Self-motivated, proactive, detail-oriented, and comfortable working independently in a remote environment.
Responsibilities
- Develop and execute comprehensive enablement strategies aligned with business priorities, sales objectives, and organizational growth initiatives.
- Design, launch, and manage end-to-end enablement programs, including onboarding, product training, sales methodology adoption, and process rollouts.
- Create and maintain learning paths, playbooks, training materials, workshops, webinars, and knowledge resources that support team performance.
- Partner with leadership and cross-functional stakeholders to identify enablement needs, prioritize initiatives, and drive alignment across teams.
- Lead change management efforts to support the adoption of new tools, messaging, processes, and go-to-market strategies.
- Measure program effectiveness through engagement, adoption, certification completion, behavioral change, and business performance metrics.
- Analyze stakeholder feedback and performance data to continuously improve enablement programs and maximize impact.
- Facilitate meetings, workshops, and strategic discussions while ensuring accountability and successful program execution.
- Support knowledge management initiatives and maintain accessible, organized, and up-to-date learning resources.
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