Collections Manager
New
Must be based out of Sarasota, FL!Full-TimeManager
Salary$60,000 - 90,000/yr
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Job Details
- Experience
- 3-5+ years
- Required Skills
- Compliance
Requirements
- 3-5+ years in high volume collections management.
- Experience in managing a remote team environment.
- Experience scheduling call center operations and running call campaigns.
- Excellent call center and/or collections management skills.
- Results oriented with the energy and ability to deliver results daily.
- Strong analytical and problem solving skills.
- Understanding of and respect for compliance.
- Positive attitude and approach.
- Ability to drive, encourage, and motivate a team.
- Willingness to exemplify our Core Values.
Responsibilities
- Analyze, evaluate, and report on performance, service, KPIs, and other metrics.
- Make recommendations for action plans.
- Perform continued training and education.
- Implement call center and collection operational strategies.
- Provide daily personnel management and oversight.
- Conduct regular 1:1s and annual performance reviews.
- Recommend changes to employee levels based on activity and performance.
- Enforce company policies and hold team members accountable.
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