Account Director, Client Strategy
New
Remote US; for some positions, we will accommodate global opportunities where we have established businesses, including Canada, Mexico, and the UK.Full-TimeSenior
SalaryCompetitive base salary
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Job Details
- Experience
- 7–12 years
- Required Skills
- SEOClient relationship management
Requirements
- 7–12 years of experience in agency or client services roles.
- Significant exposure to B2B SaaS or technology clients.
- Proven experience owning renewals, upsell, and cross-sell motions across a $2M+ portfolio.
- Strong fluency across Paid Media, SEO/Content, CRO, Creative, and RevOps.
- Ability to connect marketing execution to business outcomes.
- Experience partnering with VP-, CMO-, and CRO-level client stakeholders.
- Strong executive communication skills with the ability to translate performance into business impact.
- Demonstrated commercial acumen including comfort with forecasting, margins, and scope management.
- Proven ability to influence without direct authority and align diverse teams.
- Resilient and adaptable with a growth mindset.
- Ability to operate a laptop and standard office productivity software.
Responsibilities
- Serve as the senior, day-to-day strategic lead for enterprise and high-growth clients, owning executive communication and long-term partnership value.
- Develop and execute renewal, upsell, and cross-sell strategies tied directly to NRR performance.
- Design integrated growth plans across Paid Media, SEO/Content, CRO, Creative, and RevOps, ensuring cohesive execution and reporting.
- Own portfolio economics including forecasting, margin health, scope control, and renewal negotiations.
- Translate performance data into clear business narratives that connect marketing execution to revenue impact.
- Partner with channel leads, PMs, and operations to align priorities, manage risk, and maintain delivery excellence.
- Proactively identify client risks and mitigate issues before escalation to executive leadership.
- Mentor strategists, analysts, and project teams to elevate strategic thinking and commercial accountability.
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