German Speaking Reservations Agent
New
M
Mercier ConsultancyHospitality Customer Service
Greece. Athens, Attica, Greece. Berlin, Berlin, Germany. Hanover, Lower Saxony, Germany. Munich, Bavaria, Germany. Stuttgart, Baden-Württemberg, GermanyFull-TimeEntry
SalaryCompetitive monthly Salary
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluency in German (spoken and written); proficiency in English
- Required Skills
- Customer service
Requirements
- Fluency in German (spoken and written) is essential.
- Proficiency in English is mandatory.
- Experience in customer service or related roles is preferred.
- Strong communication and interpersonal skills.
- Ability to handle challenging situations calmly and effectively.
- Willingness to relocate and adapt to life in Greece.
- Positive attitude towards learning and professional growth in a multicultural setting.
Responsibilities
- Assist German-speaking customers with accommodation bookings through phone, email, and chat.
- Provide accurate and comprehensive information about properties, prices, and Booking.com policies.
- Manage booking amendments, cancellations, and special requests efficiently.
- Resolve customer inquiries and issues promptly and professionally to ensure a positive experience.
- Keep detailed records of customer interactions and bookings using Booking.com's reservation system.
- Collaborate with team members to achieve high standards of customer service and satisfaction.
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