Croatian Speaking Reservations Agent
M
Mercier ConsultancyTravel Hospitality
Greece. Athens, Attica, Greece. Croatia. Karlovac, Karlovac County, Croatia. Pula, Istria County, Croatia. Zadar, Zadar County, CroatiaFull-Time
SalaryCompetitive monthly Salary, Monthly Performance Bonus, 2 Extra Salaries Per Year
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Job Details
- Languages
- Croatian
- Required Skills
- Customer service
Requirements
- Fluency in Croatian (spoken and written) is required.
- Proficiency in English is a plus.
- Experience in reservations, customer service, or hospitality industry is preferred.
- Strong communication skills and a customer-oriented approach.
- Familiarity with online booking platforms and CRM systems is advantageous.
- Ability to handle pressure and resolve challenges proactively.
- Willingness to work in Greece; relocation assistance may be provided.
- Self-motivated and able to work both independently and collaboratively within a team.
Responsibilities
- Assist Croatian-speaking customers with accommodation reservations via phone, email, and chat.
- Provide accurate information about properties, pricing, and Booking.com policies.
- Handle booking modifications, cancellations, and special requests efficiently.
- Resolve customer queries and issues with professionalism to ensure high satisfaction levels.
- Maintain detailed records of customer interactions and bookings using Booking.com's reservation system.
- Work collaboratively with team members to achieve service quality and customer satisfaction goals.
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