Croatian-Speaking Travel Support Agent
New
M
Mercier ConsultancyTravel and Hospitality
GreeceFull-Time
SalaryCompetitive Monthly Salary
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Job Details
- Languages
- Fluency in Croatian and English, both written and verbal
- Required Skills
- Problem SolvingCustomer serviceTime Management
Requirements
- Fluency in Croatian and English, both written and verbal
- Previous customer service experience, preferably in travel or hospitality
- Strong communication and problem-solving skills
- Comfortable working remotely and managing time effectively
- Self-motivated, proactive, and detail oriented
- Ability to work in a fast-paced environment and handle multiple tasks
Responsibilities
- Deliver outstanding customer support to Croatian-speaking users of Booking.com through various communication channels
- Help clients with reservations, modifications, cancellations, and general travel questions
- Resolve issues promptly and professionally to maintain high customer satisfaction
- Keep detailed records of interactions and transactions in the company database
- Work collaboratively with internal teams to improve customer service processes and policies
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