Professional Services Engagement Manager
New
Remote within the U.S.Full-TimeManager
Salary165,000 - 198,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Cloud ComputingSalesforceCI/CDDevOpsStakeholder management
Requirements
- 5+ years of experience in a technical sales, professional services, solutions consulting, or customer-facing role.
- 5+ years of experience as a manager or technical lead in software engineering or DevOps.
- Strong understanding of modern software delivery practices including CI/CD, DevOps, and cloud-native technologies.
- Proven ability to consult on technical transformation initiatives.
- Experience scoping complex technical engagements and authoring Statements of Work (SOWs).
- Demonstrated success in positioning professional services, commercial negotiations, and pricing.
- Strong executive communication, presentation, and stakeholder management skills.
- Proficiency with Salesforce and related sales operations tools.
- Customer-first mindset with ability to balance technical depth and commercial objectives.
- Ability to travel up to 25%.
Responsibilities
- Partner with customers and account teams to understand business objectives and technical requirements.
- Lead scoping sessions, discovery workshops, and solution discussions to recommend service offerings.
- Develop and present professional services proposals, pricing, and Statements of Work (SOWs).
- Collaborate with Sales, Customer Success, and Delivery teams to ensure accurate scoping and execution.
- Support the commercial sales process by addressing technical and commercial objections.
- Manage forecasting and pipeline visibility for professional services bookings and margin targets.
- Lead implementation engagements of core Harness modules (CI/CD/STO/IacM) for strategic new customer prospects.
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