Senior Network Operations Center (NOC) Engineer
New
T
Trace3IT Consulting
Remote (headquartered in Irvine, California; employees all over the United States)Full-TimeSenior
Salary$81,000 — $100,000 USD
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Job Details
- Required Skills
- PythonBashServiceNow
Requirements
- Extensive experience supporting Cisco Unified Contact Center Enterprise (UCCE) environments, including ICM scripting, CVP/Call Studio, Finesse, CUIC, ECE, and Webex Contact Center.
- Extensive experience supporting Cisco Collaboration technologies such as CUCM, Unity Connection, Expressway, and voice gateways.
- Advanced expertise in SIP and Cisco Unified Border Element (CUBE) configuration.
- Experience supporting Tier 3 NOC or Contact Center operations, including P1/P2 incident ownership.
- Strong scripting and automation skills (PowerShell, Python, or Bash) with API integration experience.
- Experience with VMware vSphere/ESXi virtualization.
- Solid understanding of LAN/WAN networking, Quality of Service (QoS), and IP voice performance.
- Excellent communication skills for technical documentation and mentoring.
- CCNP Collaboration certification strongly preferred.
- Cisco Black Belt UCCE Support Stage 1 & 2 strongly preferred.
Responsibilities
- Act as the final technical escalation for P1/P2 incidents, lead technical bridges, and deliver post-incident remediation plans.
- Perform deep-dive diagnostics across network, server, storage, virtualization, cloud, and backup platforms.
- Manage problem resolution for chronic issues, including RCA production and preventative action tracking in ServiceNow.
- Engineer and execute complex, high-risk changes aligned with CAB policies.
- Design and refine monitoring thresholds and dashboards to improve observability and reduce alert noise.
- Develop and maintain operational automation scripts using PowerShell, Python, or Bash and platform APIs.
- Author and maintain Tier 1/2 SOPs, runbooks, and knowledge articles to raise operational quality.
- Participate in 24/7 on-call rotations and after-hours maintenance.
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