Customer Experience Specialist
New
United States, Eastern Time ZoneFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- One or more years of related experience and/or training
- Required Skills
- Microsoft ExcelCustomer serviceMultitasking
Requirements
- One or more years of related experience and/or training in an office environment.
- Self-directed in completion of daily work.
- Ability to multi-task effectively.
- Ability to communicate professionally with external customers and internal co-workers.
- Proficiency in using Microsoft Office suite (Word, Excel, Outlook).
- Strong verbal and written communication skills.
- High attention to detail.
- Commitment to high-level customer service standards.
Responsibilities
- Consistently exceed all customer expectations.
- Respond to incoming inquiries on orders, product, and pricing with a focus on First Call Resolution.
- Resolve all customer complaints/issues with a sense of urgency.
- Multi-task across multiple platforms and conversations, prioritizing phone calls.
- Perform thorough communication with internal partners and customers.
View Full Description & ApplyYou'll be redirected to the employer's site
