Contact Center Customer Experience Specialist - Cardmember Services
New
United States, CTFull-TimeJunior
Salary$20/hourly
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Job Details
- Experience
- At least 18 months
- Required Skills
- Problem SolvingCustomer serviceMicrosoft OfficeNegotiation
Requirements
- High school diploma or equivalent.
- At least 18 months of customer service or related experience.
- Effective problem-solving and negotiation skills.
- Ability to navigate multiple computer systems and applications.
- Proficiency with Microsoft Office applications.
- Proven time management and multitasking skills.
- Experience interacting positively with unsatisfied customers.
- Strong communication skills including clear, accurate, and articulate speech.
Responsibilities
- Respond to telephone or email customer inquiries, requests, and problems.
- Research and resolve problems related to fraud support and internet operations.
- Gain thorough knowledge of bank products, services, rates, terms, fees, and procedures.
- Act as a liaison between customers and various internal departments to resolve complex issues.
- Navigate multiple computer systems and applications to find information.
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