Non-Dispensing Pharmacy Technician
New
United StatesFull-Time
Salary21.5 - 23.5 USD per hour
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Job Details
- Required Skills
- Customer serviceDocumentation
Requirements
- Experience as a Pharmacy Technician in a healthcare setting
- Detail-oriented with a focus on accuracy and compliance
- Strong verbal and written communication skills
- Ability to maintain a calm, empathetic approach
- Ability to manage multiple priorities in a fast-paced, call-driven environment
- Experience working with pharmacy systems, patient records, or workflow platforms
- Customer-focused mindset with problem-solving skills
- Ability to handle sensitive patient and clinical information confidentially
- Adaptability to changing processes, systems, and priorities
- Strong organizational skills and attention to documentation standards
- Collaborative team player
Responsibilities
- Process new prescriptions, refills, and discontinuations with a high level of accuracy
- Maintain complete and compliant patient medication profiles
- Respond to high-volume inbound calls from hospice partners, prescribers, and clinical staff
- Triage and resolve routine service inquiries, escalating complex issues appropriately
- Deliver exceptional customer service through clear communication and active listening
- Apply de-escalation techniques when supporting urgent or emotionally sensitive situations
- Meet service level, quality, productivity, and documentation standards
- Utilize pharmacy systems and internal tools to manage workflows and document activity
- Identify service issues and partner with operations leadership on resolution
- Participate in training, system updates, and continuous improvement initiatives
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