Pharmacy Technician Population Health
New
USFull-TimeMiddle
Salary20.73 - 31.58 USD per hour
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Job Details
- Experience
- 1–5 years of pharmacy technician experience preferred
- Required Skills
- Customer serviceMicrosoft OfficeGoogle Workspace
Requirements
- Active Pharmacy Technician license in Utah, Colorado, Montana, or Nevada.
- High school diploma or equivalent.
- Current pharmacy technician certification.
- 1–5 years of pharmacy technician experience preferred, ideally in a health system or retail environment.
- Experience with medication adherence programs or Medicare Stars quality measures strongly preferred.
- Strong communication skills for phone-based patient interactions.
- Excellent attention to detail and ability to follow structured clinical and operational workflows.
- Strong organizational skills and ability to thrive in a fast-paced, remote environment.
- Proficiency with computer systems, pharmacy platforms, and Microsoft Office or Google Workspace tools.
- Ability to collaborate effectively within interdisciplinary healthcare teams.
- Strong problem-solving skills with the ability to identify and escalate clinical or operational issues appropriately.
Responsibilities
- Conduct inbound and outbound patient outreach to support medication adherence, including refill reminders and follow-ups on gaps in therapy.
- Identify, document, and escalate barriers to adherence such as cost, access, side effects, or understanding of therapy.
- Coordinate prescription refills, pharmacy transfers, and prior authorization follow-ups in collaboration with pharmacists and care teams.
- Maintain accurate and timely documentation in pharmacy and population health systems in compliance with policies and regulations.
- Support adherence and quality improvement campaigns aligned with organizational and Medicare Stars measures.
- Collaborate with pharmacists, providers, and population health teams to close care gaps and improve patient outcomes.
- Provide high-quality customer service via phone and other communication channels in accordance with approved scripts and workflows.
- Assist in medication preparation workflows, calculations, and pharmacy technology processes as appropriate to scope and state regulations.
- Participate in departmental initiatives, meetings, and continuous improvement efforts to enhance workflows and patient satisfaction.
- Escalate clinical concerns and safety issues to pharmacists as appropriate while maintaining compliance with privacy and regulatory standards.
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