Licensed Health Insurance Agent Seasonal
United StatesTemporaryEntry
Salary18 - 21 USD per hour
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Job Details
- Experience
- Minimum one year of telemarketing, appointment setting experience, one year of Customer Service experience, or one year of experience in an office setting.
- Required Skills
- Microsoft ExcelCustomer serviceActive listening
Requirements
- High School diploma or GED.
- Ability to be licensed and appointed by assigned client in all operating jurisdictions.
- Minimum one year of telemarketing, appointment setting, or office experience.
- Minimum one year of Customer Service experience solving customer problems.
- Proficiency with Internet and Windows applications (Word, Excel).
- Proficiency with email services (Outlook).
- Strong consultative service and/or sales background.
- Strong written and verbal communication and rapport building skills.
- Ability to manage multiple communication channels including phone, email, chat, and paper.
- Ability to process complex details and articulate them simply to customers.
- Demonstrated active listening and problem-solving skills.
- Ability to adapt to new processes rapidly.
Responsibilities
- Process incoming and outgoing phone calls for assigned clients and programs.
- Uncover member concerns, present solutions, and process enrollment applications.
- Overcome member objections and transition between scripted elements.
- Obtain, enter, and verify member information accurately.
- Resolve customer issues and provide member service.
- Maintain strict confidentiality of information provided by customers or accessed in systems.
- Escalate complex situations outside the agent's control to supervisors.
- Maintain all licensing and continued education requirements.
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