Licensed Health Insurance Agent Seasonal
Source API remote eligibility restrictions: United StatesTemporaryEntry
Salary18 - 21 USD per hour
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Job Details
- Experience
- Minimum one year of telemarketing, appointment setting experience, one year of Customer Service experience, or one year of experience in an office setting.
- Required Skills
- Microsoft ExcelCustomer service
Requirements
- High School diploma or GED.
- Active health insurance license and ability to be appointed by assigned client in all operating jurisdictions.
- Minimum one year of telemarketing, appointment setting, or customer service experience.
- Proficiency with Internet and Windows applications, specifically Word, Excel, and Outlook.
- Strong written and verbal communication skills.
- Ability to manage multiple communication channels including phone, email, chat, and paper.
- Capability to adapt to new processes rapidly and multitask across work functions.
- Active listening and problem-solving skills.
- Ability to articulate complex details clearly to customers.
Responsibilities
- Process incoming and outgoing phone calls for assigned clients and programs.
- Uncover member concerns, present solutions, and process enrollment applications.
- Overcome member objections and facilitate transitions between script elements.
- Obtain, enter, and verify member information accurately.
- Resolve member inquiries regarding plan modifications, updates, and clarifications.
- Maintain strict confidentiality of customer data and information accessed.
- Escalate situations outside the agent's control to supervisors.
- Maintain all required insurance licensing and continuing education credits.
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