Support Engineer
New
H
HuzzleLife Sciences SaaS
Colombia. Mexico. Argentina. Brazil. Costa Rica. ChileContractJunior
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Node.jsSQLJavascriptTypeScriptNext.jsReactDebuggingCustomer support
Requirements
- Basic experience with JavaScript and TypeScript development.
- Familiarity with modern web technologies including Next.js, React, Node.js, SQL databases, and Supabase.
- Strong debugging, troubleshooting, and problem-solving skills.
- Excellent written English communication skills.
- Ability to explain technical concepts clearly to customers.
- Comfortable communicating directly with customers and handling technical issues professionally.
- Ability to work independently, take ownership of tasks, and manage priorities.
- Strong attention to detail and willingness to learn new technologies.
- Experience using AI-assisted development tools such as Cursor or similar IDE tools is advantageous.
- Previous customer support or technical support experience is preferred.
- Experience contributing to production applications or independently shipping software features is a plus.
Responsibilities
- Learn and understand the application architecture built with Next.js, React, Node.js, and Supabase.
- Investigate customer-reported issues and reproduce bugs across the platform.
- Utilize AI-assisted development tools to trace errors, inspect code, and identify root causes.
- Write clean TypeScript code to resolve bugs and improve application stability.
- Contribute fixes across both frontend and backend systems.
- Communicate technical solutions clearly through customer-facing emails.
- Help customers troubleshoot issues with professionalism and empathy.
- Collaborate with Product, QA, and Engineering teams to prioritize fixes.
- Document common issues and solutions within internal knowledge bases.
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