Analyste, enquêtes sur les fraudes à la carte de crédit - bilingue

CanadaFull-TimeMiddle

SalaryCompetitive salary with performance-based incentives and annual bonus opportunities.

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Job Details

Bilingual proficiency in French and English (spoken and written) is required.
Experience in fraud investigation, contact centers, financial services, or customer support is considered an asset.
Strong analytical and problem-solving skills with the ability to interpret complex case data and make informed decisions.
Excellent communication skills with the ability to handle customer interactions professionally and empathetically.
Ability to work independently in a remote setup while maintaining accuracy, focus, and productivity.
Strong attention to detail, organizational skills, and ability to manage multiple cases efficiently.
Comfort working in a structured, compliance-driven environment with confidentiality requirements.

Conduct detailed investigations into suspected credit card fraud, account takeovers, suspicious transactions, and related financial irregularities using internal monitoring systems.
Analyze case information from fraud detection tools and external sources to determine legitimacy of transactions and identify risk patterns.
Contact cardholders and stakeholders to verify identities, validate transactions, and gather additional information required to resolve cases.
Apply sound judgment to approve, decline, or escalate cases in order to minimize financial loss and protect customer accounts.
Collaborate with internal departments, external financial institutions, and law enforcement agencies when necessary to support investigations.
Maintain accurate documentation of case findings while ensuring strict confidentiality of sensitive information.

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