Associé bilingue – Cartes corporative (virtuel)
New
Canada, Monday through Sunday between 7:00 a.m. and 11:00 p.m.Full-TimeMiddle
Salary$38,500 to $71,000 CAD
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Job Details
- Languages
- Fluency in both French and English (spoken and written)
- Experience
- 2–3 years of relevant experience
- Required Skills
- Analytical SkillsProblem SolvingCustomer serviceTime ManagementRelationship management
Requirements
- 2–3 years of relevant experience in customer service, financial services, sales, or a related field, or an equivalent combination of education and experience.
- Postsecondary education in a related discipline is considered an asset.
- Fluency in both French and English (spoken and written) is required.
- Knowledge of corporate or credit card products and the financial services industry.
- Understanding of market trends, customer needs, and competitive financial products.
- Strong communication, interpersonal, and relationship-building skills.
- Excellent analytical, problem-solving, and decision-making abilities.
- Strong organizational and time management skills with the ability to manage multiple priorities.
- Ability to work independently in a remote environment while collaborating effectively within a team.
- Comfortable working a flexible full-time schedule, including Monday through Sunday between 7:00 a.m. and 11:00 p.m.
Responsibilities
- Provide professional sales and service support to business clients regarding corporate card products and related financial solutions.
- Handle inbound customer inquiries and electronic service requests while meeting established service level objectives.
- Understand customer needs and recommend appropriate corporate card strategies and product solutions.
- Process customer transactions accurately or coordinate with internal teams for specialized support when required.
- Resolve customer concerns efficiently and escalate complex cases through the appropriate channels.
- Maintain accurate documentation following client interactions to ensure timely and precise request processing.
- Promote relevant marketing campaigns and product offerings when appropriate during customer conversations.
- Stay informed on industry trends, product updates, regulatory requirements, and competitive offerings.
- Protect customer confidentiality while complying with internal policies, anti-money laundering regulations, privacy requirements, and financial compliance standards.
- Identify and report suspicious activities and contribute to maintaining a secure and compliant banking environment.
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