Bilingual Luxury Reservations and Sales Consultant
New
Canada; must reside and work remotely from New Brunswick, Nova Scotia, or Prince Edward Island.Full-TimeEntry
SalaryCompetitive hourly wage of $21.35 CAD, including a bilingual language premium.
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Job Details
- Languages
- English and French
- Required Skills
- Customer serviceMultitasking
Requirements
- Professional fluency in both English and French, with the ability to confidently communicate with guests in both languages.
- Experience and/or education in hospitality, tourism, customer service, sales, or contact center environments.
- Strong communication, interpersonal, and relationship-building skills with a customer-first mindset.
- Confidence to make sound decisions, work independently, and contribute effectively within a collaborative team.
- Ability to multitask efficiently across multiple software platforms while maintaining accuracy and attention to detail.
- Availability to work evening and overnight shifts, including weekends and holidays, with scheduled consecutive days off.
- Ability to attend a fully paid 4.5-week onsite training program in Moncton.
- Maintain a dedicated home office with reliable high-speed wired internet.
Responsibilities
- Deliver exceptional service by handling inbound reservation inquiries in both English and French with professionalism, empathy, and authenticity.
- Assist guests in selecting accommodations, room categories, and travel packages while providing personalized recommendations tailored to their preferences.
- Apply consultative sales techniques to promote premium offerings and enhance each guest's travel experience.
- Build lasting guest relationships by actively listening, understanding individual needs, and delivering memorable customer interactions.
- Represent the organization's commitment to responsible hospitality, sustainability, and service excellence in every customer interaction.
- Accurately manage reservations and customer information using multiple software systems while maintaining high service standards.
- Collaborate with team members to consistently deliver an exceptional customer experience and contribute to overall business success.
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