Professional Services Project Manager
New
IndiaFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementCloud ComputingRisk ManagementStakeholder managementBudget management
Requirements
- 5+ years of experience in customer-facing project or program management roles within a technology or SaaS environment.
- Proven track record of managing multiple complex implementation projects simultaneously across cross-functional teams.
- Strong experience working with external enterprise customers and internal stakeholders including sales, engineering, and product teams.
- Solid understanding of project management methodologies, tools, and best practices, including scheduling, risk management, and governance.
- Strong financial acumen, including understanding of project budgets, margins, revenue impact, and delivery economics.
- Excellent communication and stakeholder management skills, with the ability to present clearly to both technical and executive audiences.
- Experience managing escalations and navigating complex customer environments with professionalism and urgency.
- Familiarity with cloud, data, API integrations, and enterprise SaaS platforms.
- Strong organizational skills, attention to detail, and ability to thrive in fast-paced, dynamic environments.
- Bachelor’s degree in Computer Science, Engineering, or related field preferred.
Responsibilities
- Lead and manage complex customer implementation programs, ensuring successful deployment, adoption, and value realization of enterprise SaaS solutions.
- Own end-to-end project execution including planning, scope definition, timeline management, resource allocation, and delivery tracking.
- Serve as the primary liaison between customers and internal teams such as sales, engineering, product, and support.
- Track and communicate project progress, risks, dependencies, and ROI metrics to stakeholders.
- Manage changes in project scope, timelines, and cost while ensuring appropriate governance and stakeholder alignment.
- Predict, allocate, and optimize project resources to ensure timely resolution of customer issues.
- Maintain high-quality project documentation, status reports, and standardized delivery artifacts.
- Manage escalations effectively across multiple stakeholders to ensure timely resolution and customer satisfaction.
- Drive continuous improvement in delivery processes, project governance, and customer engagement practices.
View Full Description & ApplyYou'll be redirected to the employer's site
