Commercial Customer Success Manager
New
Remote-first work environment across the United StatesFull-TimeMiddle
SalaryCompetitive base salary and on-target earnings (OTE) with performance-based incentives
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Job Details
- Experience
- 2–4+ years
- Required Skills
- SalesforceRESTful APIsAccount ManagementCustomer SuccessHubSpotLangChain
Requirements
- 2–4+ years of experience in Customer Success, Account Management, Implementation, or similar customer-facing roles within a B2B SaaS environment.
- Experience managing a high-volume portfolio of accounts with demonstrated success in retention, expansion, and customer satisfaction outcomes.
- Strong ability to navigate both technical and business-level conversations, particularly with developer-focused or API-driven products.
- Familiarity with CRM and customer success tools such as Salesforce, HubSpot, or Gainsight for tracking engagement and pipeline activity.
- Excellent communication and relationship-building skills.
- Self-driven mindset with strong prioritization skills.
- Ability to thrive in fast-paced, evolving environments.
- Bonus: Familiarity with AI/LLM ecosystems or tools such as LangChain or similar frameworks.
Responsibilities
- Own the full lifecycle of a portfolio of commercial accounts, including onboarding, activation, adoption, renewal, and expansion.
- Ensure customers achieve fast and sustained time-to-value.
- Drive product adoption by guiding customers through integration best practices, technical setup, and high-impact use case implementation.
- Monitor customer health, usage patterns, and engagement signals to proactively identify risks, churn indicators, and growth opportunities.
- Execute renewal cycles and identify expansion opportunities through upsell and cross-sell motions.
- Develop scalable customer success resources such as documentation, tutorials, and implementation guides.
- Partner closely with Sales, Product, and Engineering teams to ensure a seamless end-to-end customer experience.
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