Systems & Workflow Analyst
A
AJAIABusiness Operations
Philippines. India. PakistanFull-TimeMiddle
SalaryCompetitive base salary + performance incentives
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Job Details
- Languages
- English
- Required Skills
- Business AnalysisStakeholder management
Requirements
- Exceptional spoken and written English communication skills.
- Strong business communication and comprehension abilities.
- Excellent listening skills and attention to detail.
- Ability to learn unfamiliar business processes quickly.
- Strong organizational and documentation skills.
- Analytical mindset with the ability to identify patterns and inefficiencies.
- Ability to communicate professionally with U.S.-based clients and stakeholders.
- Comfortable working independently and managing multiple projects.
- Must use AI tools in daily workflows for research, ideation, drafting, and quality checks.
- Experience in consulting, business analysis, operations, or project management preferred.
- Familiarity with process mapping and SOP creation preferred.
Responsibilities
- Facilitate discovery sessions with stakeholders to understand operational workflows.
- Observe and document business processes, including dependencies, bottlenecks, and decision points.
- Create comprehensive workflow maps, process diagrams, and detailed SOPs.
- Translate complex operational information into clear documentation for technical and non-technical audiences.
- Identify manual process inefficiencies and propose actionable optimization or automation recommendations.
- Develop business process inventories and deliver structured findings to leadership.
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