Senior Clinical Customer Success Manager, iQueue for Inpatient Flow
New
AK, AZ, CA, CO, CT, DC, FL, GA, IA, IL, IN, KS, LA, MA, MD, ME, MI, MO, MT, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI, WVFull-TimeSenior
Salary$120,000 - $150,000 a year
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Job Details
- Experience
- 7+ years
- Required Skills
- Change ManagementEHR
Requirements
- RN license
- Bachelor of Science in Nursing (BSN)
- 7+ years of experience (inpatient preferred)
- Deep understanding of acute care hospital operations
- Fluency in healthcare data analysis and performance metrics
- Experience collaborating with interdisciplinary teams including nursing leadership, physician teams, case management, and utilization management
- Experience working with healthcare technology, analytics, or workflow optimization platforms
- Experience working with EHR systems such as Epic, Cerner, or similar platforms
- Excellent organizational skills with the ability to manage multiple customer priorities
- Willingness to travel 25–50%
Responsibilities
- Partner with health systems to support clinically driven workflow transformation initiatives that improve patient progression, care coordination, and the overall patient care experience
- Serve as a trusted clinical advisor and subject matter expert to both internal and external stakeholders, including nursing leadership, case management, utilization management, physician teams, interdisciplinary care teams, and cross-functional internal partners
- Lead customer engagements focused on evaluating and optimizing technology-enabled clinical workflows, interdisciplinary collaboration, patient progression practices, and care coordination processes
- Support customers in identifying and addressing clinical workflow barriers that impact patient throughput, discharge planning, and continuity of care
- Collaborate with customer stakeholders to support adoption of standardized clinical workflows, escalation pathways, and best practices across acute care settings
- Provide clinical guidance and workflow expertise to support organizational change management and user adoption initiatives
- Facilitate ongoing customer discussions and workflow reviews to evaluate clinical adoption, customer goals, and opportunities for continued improvement
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