IT Specialist (Tier 1)
New
S
StrikeFintech / Bitcoin
Remote, AmericasFull-TimeEntry
Salary$61K - $79.5K USD
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Job Details
- Experience
- 1–2 years
- Required Skills
- AndroidGoogle WorkspaceZendeskiOS
Requirements
- 1–2 years of hands-on IT Desktop/Service Desk Support experience, ideally within a fast-paced or startup environment.
- Experience administering Google Workspace and Okta (SAML/SSO, group management, etc.).
- Experience using an MDM tool such as Jamf to manage macOS along with iPhones and Android devices.
- Familiarity supporting remote workforces using modern VPN or Zero Trust network access solutions.
- A strong interest in or hands-on experience with, utilizing AI tools to analyze data or build workflow efficiencies.
- Experience navigating and configuring modern ticketing platforms (e.g., Jira Service Management, Zendesk).
- Excellent verbal and written communication skills with the ability to explain complex tech concepts to non-technical users.
- Preferred: Okta Certified Professional or Admin.
- Preferred: Google Workspace Professional Administrator.
- Preferred: Jamf Certified Associate or Tech.
Responsibilities
- Serve as the primary, front-line IT service desk support contact, warmly receiving, triaging, and resolving inbound support requests from global employees.
- Actively manage the IT ticket queue (triage, assign, update, resolve, or escalate) while adhering to established SLAs/OLAs.
- Administer user lifecycle management (provisioning, de-provisioning, and role updates) within Okta and Google Workspace.
- Deploy, configure, and troubleshoot employee workstations (macOS) and mobile devices (iOS and Android) utilizing Jamf MDM.
- Provision and troubleshoot secure remote access and VPN solutions utilizing Cloudflare One and Jamf.
- Leverage AI tools to analyze SaaS and desktop applications and help build smart automations to streamline IT processes and workflows.
- Assist with onboarding/offboarding logistics, including configuring hardware, managing software licenses, and conducting engaging IT orientation presentations.
- Train and guide employees on how to get the most out of their tools and technology, and assist with remote video conferencing setups when needed.
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