Technical Consultant, ServiceNow
Gurugram, Haryana (Remote)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3 to 6 years
- Required Skills
- JavascriptRESTful APIsServiceNow
Requirements
- 3 to 6 years of experience working on the ServiceNow platform in a developer or technical consultant role.
- Strong hands-on experience in at least one ServiceNow product area such as ITSM, ITAM, ITOM, HRSD, CSM, or similar modules.
- Solid experience in ServiceNow scripting using JavaScript, Glide APIs, workflows, Flow Designer, and platform customization.
- Good experience with integrations, REST APIs, imports, and automation capabilities within ServiceNow.
- Experience building or supporting Service Portal, Workspace, UI Builder, or related user interface components is preferred.
- Strong troubleshooting and problem-solving skills in a dynamic project environment.
- Good understanding of software development lifecycle principles and structured delivery methods.
- Ability to work independently on assigned tasks while collaborating effectively as part of a project team.
- Strong written and verbal communication skills.
- ServiceNow certifications such as CSA, CAD, or CIS are an advantage.
Responsibilities
- Develop, configure, customize, and enhance ServiceNow applications based on business requirements and platform best practices.
- Design and implement solutions in one primary ServiceNow product area such as ITSM, ITAM, ITOM, HRSD, CSM, or related modules.
- Build and support workflows, flows, business rules, client scripts, UI policies, portals, workspaces, and integrations as needed.
- Develop and optimize integrations using supported ServiceNow capabilities, APIs, and standard methods.
- Translate approved requirements into scalable, supportable, and maintainable technical solutions.
- Troubleshoot issues, analyze root causes, and implement sustainable fixes.
- Perform unit testing, support QA and UAT, and contribute to code reviews and overall quality.
- Collaborate with stakeholders and project teams to clarify requirements and support delivery.
- Participate in Agile ceremonies, manage assigned priorities, and raise risks or blockers early.
- Maintain technical documentation and stay current with ServiceNow platform capabilities.
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