ServiceNow Senior Technical Consultant - ITSM
New
IndiaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 7+ years
- Required Skills
- AgileRESTful APIsServiceNow
Requirements
- 7+ years of hands-on experience with ServiceNow development, implementation, and consulting.
- Strong expertise in ITSM, ITOM (Discovery, CMDB), Service Portal, and Hardware Asset Management (HAM).
- Proven ability to design and customize ServiceNow applications using scripting, workflows, business rules, UI policies, and related tools.
- Experience in building and supporting integrations using REST, SOAP, and MID Server architecture.
- Strong understanding of CMDB structure, Discovery processes, and enterprise service management best practices.
- Excellent communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.
- Experience working in Agile delivery environments with strong collaboration across distributed teams.
- ServiceNow certifications such as System Administrator, Application Developer, or Implementation Specialist are highly preferred.
- Exposure to additional modules such as HRSD or GRC is an advantage.
- Strong problem-solving skills with the ability to manage multiple priorities in client-facing environments.
Responsibilities
- Lead the design, configuration, and customization of ServiceNow solutions across ITSM, ITOM (Discovery, CMDB), Service Portal, and related modules.
- Translate business and client requirements into detailed user stories, technical tasks, and scalable platform solutions.
- Deliver end-to-end implementation activities including scripting, workflow development, UI policies, business rules, and client scripts.
- Design and support integrations using REST, SOAP, and MID Server technologies across enterprise systems.
- Conduct client workshops, demos, and requirement-gathering sessions to ensure clear alignment between business needs and technical delivery.
- Maintain and enhance CMDB and Discovery processes to ensure data accuracy and operational integrity.
- Collaborate with internal teams and stakeholders to ensure high-quality, on-time delivery of ServiceNow projects.
- Mentor junior developers and provide technical guidance on best practices and platform capabilities.
- Actively participate in Agile ceremonies including sprint planning, backlog grooming, and delivery reviews.
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