ServiceNow Senior Technical Consultant - ITSM
Gurugram, HaryanaFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 7+ years
- Required Skills
- AgileRESTful APIsServiceNow
Requirements
- 7+ years of hands-on experience working with the ServiceNow platform.
- Deep understanding of ITSM, Service Portal, and Integrations.
- Technical expertise in ITOM modules including Discovery, CMDB, and Hardware Asset Management (HAM).
- Proficiency in customizing ServiceNow using workflows, scripting, business rules, and UI policies.
- Ability to communicate technical concepts to both technical and non-technical audiences.
- Experience working in Agile environments.
- ServiceNow Certified System Administrator certification preferred.
- ServiceNow Certified Application Developer certification preferred.
- ServiceNow Certified Implementation Specialist certification preferred.
- Experience with HRSD or GRC modules is a plus.
Responsibilities
- Translate client requirements into user stories and technical tasks.
- Customize and configure ServiceNow applications including ITSM, Service Portal, and ITOM modules.
- Conduct workshops and demonstrations for stakeholders and end users.
- Lead the creation, enhancement, and delivery of scalable ServiceNow solutions.
- Manage integration work including REST, SOAP, and MID Server integrations.
- Maintain Discovery and CMDB functionality.
- Develop, review, and optimize scripts such as Business Rules, Script Includes, and UI Policies.
- Collaborate with cross-functional teams and mentor junior developers.
- Participate in Agile sprint activities and backlog grooming.
View Full Description & ApplyYou'll be redirected to the employer's site
