Operations Coordinator (Level 1)
New
C
CharterUPGroup transportation
U.S.-based employees may reside in any of our 19 approved states.Full-TimeEntry
Salary26.5 USD per hour
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Job Details
- Experience
- 0-2 years of customer service or logistics coordination experience
- Required Skills
- Problem SolvingCustomer serviceMultitasking
Requirements
- 0-2 years of customer service or logistics coordination experience; experience in transportation, hospitality, or similar industries is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and professional in fast-paced or high-pressure situations.
- Strong organizational skills and the ability to multitask effectively.
- A customer-focused mindset with a commitment to delivering exceptional service.
- Willingness to adapt to changing priorities and learn new systems or processes.
- Flexibility to work nights and weekends.
Responsibilities
- Audit upcoming trips to ensure all required trip details are complete and accurate prior to service.
- Respond to incoming phone calls and emails from transportation providers, addressing questions and resolving operational issues.
- Source, negotiate, and secure last-minute transportation (LMT) providers to maintain service commitments.
- Coordinate with providers to resolve scheduling conflicts, trip changes, cancellations, and service disruptions.
- Escalate complex operational issues to the appropriate internal teams while ensuring timely follow-up and resolution.
- Partner closely with the L&CS, Sales, and Operations teams to resolve issues impacting customers and providers.
- Monitor active trips and proactively communicate updates related to delays, provider changes, or operational challenges.
- Maintain accurate documentation of provider communications, trip updates, and resolutions within internal systems.
- Prepare weekly operational reports and provide updates to Regional Leads on provider performance and recurring issues.
- Follow established operational procedures and service-level expectations while identifying opportunities to improve workflows and provider experience.
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