Revenue Operations Specialist (Salesforce Admin)
New
E
Elevate and DelegateRevenue Operations
Philippines, Coordinate with the U.S. teamFull-TimeMiddle
Salary1,500 - 2,250 USD per month
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Job Details
- Languages
- English
- Required Skills
- Data AnalysisSalesforceReportingCRM
Requirements
- Strong Salesforce administration skills or proven ability to master a CRM system quickly.
- Exceptional proficiency with technology and spreadsheets.
- High level of accuracy and meticulous attention to detail.
- Ability to own ambiguous, detail-heavy work under pressure.
- Clear written and spoken English for coordination with the U.S. team.
- Self-directed and dependable for working in a fully distributed remote team.
- Experience managing CRM records including invoices, contacts, and reports.
- Capacity to learn new tools and assemble data from multiple sources.
Responsibilities
- Migrate customers from newly acquired alarm companies into Salesforce, including account, contact, and billing record creation.
- Configure customer billing cycles, recurring line items, and connection to central monitoring stations.
- Manage complex multi-location accounts and coordinate post-close integration with leadership.
- Calculate RMR and generate monthly attrition reports accounting for price changes, cancellations, and transfers.
- Maintain recurring-revenue data, tracking trends over a rolling six-month period.
- Process account updates including billing changes, service scope modifications, and address updates.
- Develop and document standard operating procedures (SOPs) with the Customer Success Director.
- Provide transitional support for monitoring platform communication and emergency dispatch verification.
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