Croatian-Speaking Reservations Agent
Inactive
M
Mercier ConsultancyHospitality, Travel
Greece. Athens, Attica, Greece. Croatia. Zagreb, Grad Zagreb, Croatia. Split, Split-Dalmatia County, Croatia. Dubrovnik, Dubrovnik-Neretva County, CroatiaFull-Time
This job is no longer active. We keep the page for reference, but the employer may not accept new applications.
SalaryCompetitive monthly Salary
Job Details
- Languages
- Croatian
- Required Skills
- Customer service
Requirements
- Fluency in Croatian (spoken and written) is required.
- Proficiency in English is a plus.
- Experience in reservations, customer service, or the hospitality industry is preferred.
- Excellent communication and interpersonal skills with a customer-focused attitude.
- Ability to work well under pressure and handle challenging situations.
- Willingness to relocate and work in Greece.
- Self-motivated and able to work independently and collaboratively within a team.
Responsibilities
- Assist Croatian-speaking customers with accommodation reservations via phone, email, and chat.
- Provide accurate information about properties, pricing, and Booking.com policies.
- Handle booking modifications, cancellations, and special requests efficiently.
- Resolve customer queries and issues with professionalism to ensure high satisfaction levels.
- Maintain detailed records of customer interactions and bookings using Booking.com's reservation system.
- Work collaboratively with team members to achieve service quality and customer satisfaction goals.