Client Support Engineer
New
G
G2i Inc.Fintech Payments
Remote (U.S.)Full-TimeMiddle
SalaryUSD 88-100K (up to 110k for NY/SF area)
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Job Details
- Experience
- 3+ years
- Required Skills
- GrafanaRESTful APIsLinuxNetworkingTechnical supportDatadogPostman
Requirements
- 3+ years of experience in a client-facing Support Engineering, Technical Support Engineering, Solutions Engineering, or Production Support role.
- Experience supporting customers in fintech, payments, banking, financial infrastructure, or related industries.
- Strong troubleshooting and root cause analysis skills.
- Experience working directly with APIs, including testing and debugging REST APIs using tools such as Postman.
- Familiarity with monitoring and observability platforms such as Grafana, Datadog, Splunk, or similar.
- Working knowledge of Linux command line and networking fundamentals.
- Ability to manage multiple support cases independently and drive issues to resolution.
- Excellent written and verbal communication skills.
- Willingness to travel occasionally as needed.
Responsibilities
- Serve as the primary technical contact for partner banks and financial institutions.
- Investigate and resolve support requests related to API behavior, connectivity, payment processing, and operational workflows.
- Communicate effectively with technical and non-technical stakeholders throughout the resolution process.
- Monitor support queues, triage incidents, and drive them to resolution.
- Conduct root cause analysis and document findings.
- Create and maintain support documentation, runbooks, and troubleshooting guides.
- Partner with Engineering and Product teams to improve reliability and reduce support volume.
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