IT Support Specialist
New
This position is remote within the United States.Full-TimeMiddle
Salary$26.77 and $35.63
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years of hands-on experience in IT
- Required Skills
- JiraGoogle WorkspaceiOSHIPAA
Requirements
- 3+ years of hands-on experience in IT
- Expert level experience with iOS and macOS Apple devices
- Knowledge of Google Workspace Enterprise Plus
- Experience with Atlassian products including Confluence and Jira
- Experience with security applications such as Iru, Cisco Umbrella, Cortex Cloud, VPN, and Okta SSO
- Experience with technology rollouts
- Understanding of HIPAA, PHI, and PII preferred
- Microsoft Windows device knowledge preferred
- Excellent verbal and written communication skills
Responsibilities
- Manage corporate IT systems
- Perform Tier 1 & 2 troubleshooting of hardware and software issues within a remote environment
- Manage applications within the organization
- Patch laptops to ensure compliance and performance using Iru MDM
- Use Jira ticketing system to provide staff support
- Ensure data security through enforcement of MFA and SSO
- Support audio/video issues via Zoom
- Maintain inventory stock
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